Privacy policy

Last updated: 21/01/2026

This Privacy Policy describes how JOH Holdings Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website coffinhandles.eu (the “Website”).

We are committed to protecting your privacy and complying with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Irish Data Protection Act 2018.

1. Who We Are

Data Controller:
JOH Holdings Ltd
Unit 12 Dunshaughlin Business Park, Co.Meath, Ireland, A85 FH51
Email: info@joh.ie

If you have any questions about this Privacy Policy or your personal data, you can contact us using the details above.

2. Personal Data We Collect

We may collect and process the following types of personal data:

Information You Provide to Us

  • Contact information: name, email address, phone number
  • Account information: login details (if applicable)
  • Correspondence: information you provide when contacting us

Information Collected When Selling Goods

When you purchase goods through our Website, we may collect:

  • Order information: products purchased, order history
  • Billing details: billing address
  • Delivery details: delivery address
  • Contact details: name, email address, phone number
  • Payment-related information: transaction references and payment status

Payment card details are processed securely by our third-party payment service providers and are not stored by us.

Automatically Collected Information

  • Technical data: IP address, browser type, device information
  • Usage data: pages visited, time spent on pages, referring URLs
  • Cookie data: as described in our Cookie Policy

We do not intentionally collect special category personal data.

3. How We Collect Your Data

We collect personal data through:

  • Website forms and checkout processes
  • Account registration (if applicable)
  • Cookies and similar technologies
  • Direct communications such as email
  • Analytics and security monitoring tools

4. Legal Basis for Processing

Under GDPR, we process personal data on the following legal bases:

  • Performance of a contract – to process orders, payments, and deliveries
  • Consent – where you have given clear permission
  • Legal obligation – for tax, accounting, and regulatory compliance
  • Legitimate interests – to operate, secure, and improve our Website

5. How We Use Your Personal Data

We use your personal data to:

  • Process and fulfil orders for goods purchased through the Website
  • Arrange payments and deliveries
  • Communicate with you regarding purchases, enquiries, or support requests
  • Manage returns, refunds, and complaints
  • Operate, maintain, and improve the Website
  • Monitor security and prevent fraud
  • Comply with legal and regulatory obligations

We do not sell your personal data to third parties.

6. Cookies

Our Website 

Our website (“website name”) uses cookies to improve your experience and to provide tailored information. We will ask you for your consent to use cookies on our website as required by GDPR.

What are cookies?

Cookies are text files stored on your computer so when you visit a website it can remember who you are. Using cookies allows websites to remember your preferences and behaviour which enables websites to improve your experience. 

Cookies can be set by the owner of the website or in some cases by third party services the website owner allows to present or store other information or provide other functionality such as data analytics.

How are they used on this site?

Cookies are used to improve the functionality of our website. We use cookies to improve your experience. We also use cookies to remember your preferences and to prevent you from re-submitting information already provided.

We may also use cookies set by third parties for other functionalities such as data analytics and improved targeted advertising.

Managing & Removing Cookies

Should you change your mind in the future you always have the option of removing cookies from your browser. Please the below links depending on your browser:

7. Data Sharing and Third Parties

We may share your personal data with trusted third parties where necessary, including:

  • Payment service providers
  • Delivery and courier services
  • Website hosting and IT service providers
  • Analytics providers
  • Accounting, legal, or professional advisers

Personal data is shared only where necessary and subject to appropriate safeguards.

8. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, and tax obligations.

10. Your Data Protection Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request erasure of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time (where consent is the legal basis)

To exercise your rights, contact us at info@joh.ie.

11. Complaints

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with:

Data Protection Commission (Ireland)
Website: https://www.dataprotection.ie

12. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

info@joh.ie
JOH Holdings Ltd
Unit 12 Dunshaughlin Business Park, Co.Meath, Ireland, A85 FH51